Carina Engelbrecht’s job title is Head: Corporate Accounts, but her job description is problem solver and solutions finder.

For her, it is all about the customer receiving the service they are paying for. She is known as someone who is prepared to have the hard conversations between different departments to make things run better.

“I am a straight shooter with no diplomatic bones or filters. While this on occasion gets me in trouble, it has served me well in my career. There is no conversation that cannot be had. It is not about arguing with someone, but rather listening and then having a discussion to identify a solution,” she explained.

Although Carina wears many hats at Itec, her main task is looking after the company’s 20 largest accounts with her CLO team. While still involved in sales, her team’s main focus is on enhancing the customer experience, analysing the services Itec provides, and identifying trends.

Carina never thought she would end up in the technology sector. Itec has given her the opportunity to flourish. The collaboration with all of Itec’s product specialists allows her to stay authentic with a technical edge.

She started at Itec Evolve and with time and collaboration won salesperson of the year for 3 consecutive years. Carina attributes her success to discipline, a trait that was drilled into her when she was a ballet dancer at art school. “You have to have the discipline to perform your tasks and do more than expected,” she said. This work ethic is something Carina does to lead by example. “I love managing my team, seeing them grow, and sharing their successes”.

It is also important to evolve as a person as the industry changes. The technology sector has changed from ‘box dropping’ to focusing on service delivery and analytics. You can only succeed if you grow within these changing parameters.