AA SA’s future plans are all about using Itec’s cutting-edge technology to enhance customer engagement. This includes high speed responders, AI and omni-channel communications. These enhancements build on Itec’s recent solution, which not only provides reliable, technologically current service, but has also afforded AA SA a 5-figure reduction in cost per annum compared to their previous solution.
Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls. Next week: read about the key factors and future plans.
CUSTOMERS DEMAND REAL-TIME SERVICE AND SUPPORT AGILITY: PART 1
In a business that is almost 100 years old, Itec digitally transformed AA SA’s contact centre & communications eco-system with the latest technologies to provide real-time & pro-active support services management, especially with regards to high-risk roadside emergencies in a 24/7/365 environment. Next week: read about Itec’s solution.
As 2019 draws to a close, all businesses will review the year that was, and start thinking about how to outperform in 2020 and beyond. Notwithstanding the extremely challenging current economic environment, we are fortunate to have fantastic examples of homegrown (South African) world beaters! Individuals and companies able to rise above and achieve extraordinary outcomes and results.
https://itecgroup.co.za/wp-content/uploads/2019/11/win-3.jpg297378Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-11-27 07:29:562019-11-27 07:58:27Let’s win in a competitive landscape
King Edward VII School, like all schools, is constantly having to cut costs to fit with a tight budget. Working with Itec Central, the school improved technology and cut costs by using a managed print services approach for their printing.
Right now, South Africa’s healthcare industry is in a world of pain. The state health system is under-resourced and over-crowded. The private health sector is battling rising medical costs, changing payment models and a more competitive environment.
https://itecgroup.co.za/wp-content/uploads/2019/10/healthcare-feature.jpg393500Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-10-17 08:59:572019-10-17 12:01:58Healthcare Communication
https://itecgroup.co.za/wp-content/uploads/2019/10/andre-small.jpg7531000Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-10-02 08:51:222019-10-05 07:21:26Andrew Uglietti - Itec North - Managing Director
https://itecgroup.co.za/wp-content/uploads/2019/09/Mitel-vs-Open-source.jpg393500Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-09-17 12:53:442019-11-28 08:40:21Mitel vs Open Source - 6 Key Factors
https://itecgroup.co.za/wp-content/uploads/2019/09/itec-2.jpg399500Michael-James Mac Donaldhttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngMichael-James Mac Donald2019-09-09 09:30:382019-11-28 08:43:10SOUTH AFRICAN BUSINESS SHOULD LEAD TO BETTER COLLABORATION & WORKFLOWS
https://itecgroup.co.za/wp-content/uploads/2019/09/doctors.jpg399500Michael-James Mac Donaldhttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngMichael-James Mac Donald2019-09-09 09:14:262019-11-28 08:38:16Improving South African healthcare communications is vital
https://itecgroup.co.za/wp-content/uploads/2019/09/Itec.jpg399500Michael-James Mac Donaldhttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngMichael-James Mac Donald2019-09-09 08:28:272019-11-28 08:44:42ITEC SA CLOUD CAN MAKE YOUR TRANSITION FROM ISDN SEAMLESS
https://itecgroup.co.za/wp-content/uploads/2019/09/secretary-day.jpg393500Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-09-03 08:34:012019-09-03 08:34:545 Lessons from an Executive Assistant