AA SA’s future plans are all about using Itec’s cutting-edge technology to enhance customer engagement. This includes high speed responders, AI and omni-channel communications. These enhancements build on Itec’s recent solution, which not only provides reliable, technologically current service, but has also afforded AA SA a 5-figure reduction in cost per annum compared to their previous solution.
Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls. Next week: read about the key factors and future plans.
CUSTOMERS DEMAND REAL-TIME SERVICE AND SUPPORT AGILITY: PART 1
In a business that is almost 100 years old, Itec digitally transformed AA SA’s contact centre & communications eco-system with the latest technologies to provide real-time & pro-active support services management, especially with regards to high-risk roadside emergencies in a 24/7/365 environment. Next week: read about Itec’s solution.
Right now, South Africa’s healthcare industry is in a world of pain. The state health system is under-resourced and over-crowded. The private health sector is battling rising medical costs, changing payment models and a more competitive environment.
https://itecgroup.co.za/wp-content/uploads/2019/10/healthcare-feature.jpg393500Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-10-17 08:59:572019-10-17 12:01:58Healthcare Communication
https://itecgroup.co.za/wp-content/uploads/2019/10/andre-small.jpg7531000Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-10-02 08:51:222019-10-05 07:21:26Andrew Uglietti - Itec North - Managing Director
https://itecgroup.co.za/wp-content/uploads/2019/09/Mitel-vs-Open-source.jpg393500Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-09-17 12:53:442019-09-17 13:02:37Mitel vs Open Source - 6 Key Factors
https://itecgroup.co.za/wp-content/uploads/2019/09/itec-2.jpg399500Michael-James Mac Donaldhttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngMichael-James Mac Donald2019-09-09 09:30:382019-09-09 14:58:01SOUTH AFRICAN BUSINESS SHOULD LEAD TO BETTER COLLABORATION & WORKFLOWS
https://itecgroup.co.za/wp-content/uploads/2019/09/doctors.jpg399500Michael-James Mac Donaldhttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngMichael-James Mac Donald2019-09-09 09:14:262019-10-16 11:30:48Improving South African healthcare communications is vital
https://itecgroup.co.za/wp-content/uploads/2019/09/Itec.jpg399500Michael-James Mac Donaldhttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngMichael-James Mac Donald2019-09-09 08:28:272019-10-16 11:33:22ITEC SA CLOUD CAN MAKE YOUR TRANSITION FROM ISDN SEAMLESS
https://itecgroup.co.za/wp-content/uploads/2019/09/secretary-day.jpg393500Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-09-03 08:34:012019-09-03 08:34:545 Lessons from an Executive Assistant