Itec clients big and small.

How we impact business?

view our case studies.

Wits University

Mitel, along with local partner, Itec, was awarded the contract to deliver a next generation unified communication business solution to Wits University

Wits University had an ageing analogue communications system which was no longer supported and costly to manage. Mitel, along with local partner, Itec, was awarded the contract to deliver a next generation unified communication business solution to Wits University who now enjoy a highly scalable, resilient, centralised UCC solution.

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SDS Protection

Security specialist SDS Protection have installed a state-of-the-art integrated command and control centre as part of an ambitious expansion strategy that will see the company diversify into new market segments and deliver a broader range of intelligence- based security and off-site monitoring solutions.

The Command-and-Control Centre, which was fully conceptualised and installed by managed business solutions provider Itec Evolve, has already resulted in several new business opportunities, says SDS Protection CEO Brett Schwartz. The company also plans to provide outsourced control room services to other security companies.

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SDS Protection

Security specialist SDS Protection have installed a state-of-the-art integrated command and control centre as part of an ambitious expansion strategy that will see the company diversify into new market segments and deliver a broader range of intelligence- based security and off-site monitoring solutions.

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3@1

Itec transforms printing environment for 3@1 Clearwater Mall

Based at the Clearwater Mall in Roodepoort, 3@1 Clearwater is a business centre that delivers in the printing, scanning, copying, design, courier, and other office needs of its customers. When the new owners took over the business, they were looking at overhauling the existing printing contracts as these were expensive to maintain and inefficient.

Managed business solutions provider Itec Advance approached them with a compelling suite of printing products with much improved service contracts that would not only reduce the costs of managing the solutions but would also provide them with access to the latest printing technology.

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Uthukela Water Case Study

Uthukela Water, in KwaZulu-Natal, has streamlined administration of its telephony environment and boosted customer service levels of its call centre by implementing a Mitel Unified Communications solution supplied by Itec Newcastle.

The organisation provides water and sanitation services to around 300 000 households across the municipalities of Amajuba, Newcastle and Umzinyathi. It embarked on an open tender to replace a legacy telephony system that was inflexible and expensive to support. Itec emerged as the winner based on the quality and price of its solution.

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Uthukela Water Case Study

Uthukela Water, in KwaZulu-Natal, has streamlined administration of its telephony environment and boosted customer service levels of its call centre by implementing a Mitel Unified Communications solution supplied by Itec Newcastle.

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Superfecta Foods

Itec serves up high-tech integrated surveillance system for family food company

Family-owned food business Superfecta Foods is in the final stages of rolling out an intelligent, integrated security and surveillance system at its Krugersdorp factory that it says will enhance security, streamline access control and ensure better health and safety compliance across its operations.

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Using cameras to map retail trends

ITEC & HIKVISION: Delivering Success in Today’s Retail Environment

The retail industry is constantly looking to find new ways to be relevant in the ever-increasing shadow of online shopping. Researchers have predicted a 17.5 percent growth in the ecommerce share of global retail sales in 2021, rising from 13.7% in 2019. When designer brand Miniso opened new shops in Poland, they used Hikvision technology to give them the edge.

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Thermal & Conferencing Solutions

MINING COMPANY USES RICH SEAM OF TECHNOLOGY TO GEAR UP FOR COVID-19

One of South Africa’s oldest mining companies has rolled out a high-tech thermal screening solution at one of its mines in Limpopo and at its Sandton head office as part of a wide-ranging initiative to protect its employees from the spread of COVID-19.

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THERMAL SOLUTIONS

DRIVERISK STAYS SAFE WITH THERMAL CAMERA SOLUTION

DriveRisk employees had been able to work remotely during the national lockdown, but head office needed to be fully compliant with COVID regulations before people could start returning to the office under Level 4 regulations. Installation of thermal cameras at its head office helped mitigate the risk of the spread of infection, with contactless fever screening technology.

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THERMAL SOLUTIONS

DRIVERISK STAYS SAFE WITH THERMAL CAMERA SOLUTION

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SERVICES

WHAT DOES THE FUTURE HOLD? PART 3

AA SA’s future plans are all about using Itec’s cutting-edge technology to enhance customer engagement. This includes high speed responders, AI and omni-channel communications. These enhancements build on Itec’s recent solution, which not only provides reliable, technologically current service, but has also afforded AA SA a 5-figure reduction in cost per annum compared to their previous solution.

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SERVICES

DIGITALLY TRANSFORMED CALL CENTRE: PART 2

Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls. Next week: read about the key factors and future plans.

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SERVICES

DIGITALLY TRANSFORMED CALL CENTRE: PART 2

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SERVICES

CUSTOMERS DEMAND REAL-TIME SERVICE AND SUPPORT AGILITY: PART 1

In a business that is almost 100 years old, Itec digitally transformed AA SA’s contact centre & communications eco-system with the latest technologies to provide real-time & pro-active support services management, especially with regards to high-risk roadside emergencies in a 24/7/365 environment. Next week: read about Itec’s solution.

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DIRECT SALES

SMART SYSTEMS THAT ENSURE TASKS ARE PROCESSED IN ORDER AND ON-DEMAND.

End-to-end management solutions that ensure any document printed, copied or faxed, anywhere in the organisation, is tracked and billed accurately.

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DIRECT SALES

SMART SYSTEMS THAT ENSURE TASKS ARE PROCESSED IN ORDER AND ON-DEMAND.

End-to-end management solutions that ensure any document printed, copied or faxed, anywhere in the organisation, is tracked and billed accurately.

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BEAUTY, HEALTH, WELLNESS

BUSINESS SOLUTIONS THAT SAVE COSTS AND SIMPLIFIES OPERATIONS

Create a collaborative communications platform with converged communications, improving productivity and cost savings.

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INSIGHTS: VIEW OUR LATEST BLOGS AND ARTICLES

KEEPING FRANSCHOEK SAFE

Blog, Insights

One of my favourite, picturesque towns in the Western Cape is Franschhoek, the feeling I get when I drive into this quaint little town is freedom and protection surrounded by the essence of nature.

Tips to keep your data safe this World Backup Day

Blog, Insights

Going to the manual effort of making backups daily is outdated. Now, simply hit the autosave button instead of having to start a document from scratch. It’s World Backup Day on 31 March when the spotlight falls on why making backups is an essential part of today’s corporate environment.

Unified Communications to Benefit SMEs across South Africa

Blog

Having an increased awareness of UCaaS and implementing it are two different things altogether. Fortunately, Itec has partnered with global unified communications leader NEC to provide local customers with the appropriate technology enabling seamless communication across their business footprint both internally and externally as the means to continue engaging with their clients.

Unlock the Power of Retail Data Through an Itec Control Room

Blog

Data analysis and successful retailing fit hand in glove. Without access to the relevant data, stores will not know which products are selling well, be unable to identify the aisles that get the most foot traffic, and even understand how to improve their layout more effectively.

Problem-solving to help grow Itec

Blog

My natural tendency to fix problems has seen me be involved in several projects where efficiencies had to be improved. I have also been involved in a number of projects put in place across the various areas of the business over the years.

Problem solver and solution finder

Blog

Carina never thought she would end up in the technology sector. Itec has given her the opportunity to flourish. The collaboration with all of Itec's product specialists allows her to stay authentic with a technical edge.

Route optimisation through innovative Itec control room solutions

Blog

The modern, data-enhanced control room can bring value beyond traditional security monitoring of operations and fleet. By harnessing the potential of data, businesses can optimise the running of their fleet operations and identify new opportunities for growth.

Finding joy through hard work and the success of others

Blog

“The key to success is simple: it’s all about hard work. An Olympic athlete does not get there without training. The same applies to your career. You won’t get the promotions without doing the work.” - Esti Kilian, Head of Product Management at Itec. Read about Esti's career journey as well as her advice to young women looking to get into the industry in the article below.

Embracing Unified Communication to drive employee engagement

Blog

The pandemic forced organisations to move outside their comfort zone and rethink how they measure the performance of employees. In today’s world the focus is on outputs and the value individuals provide.

Itec clients big and small.

How we impact business?

view our case studies.

Mitel, along with local partner, Itec, was awarded the contract to deliver a next generation unified communication business solution to Wits University

Itec transforms printing environment for 3@1 Clearwater Mall

Uthukela Water, in KwaZulu-Natal, has streamlined administration of its telephony environment and boosted customer service levels of its call centre by implementing a Mitel Unified Communications solution supplied by Itec Newcastle.

Uthukela Water, in KwaZulu-Natal, has streamlined administration of its telephony environment and boosted customer service levels of its call centre by implementing a Mitel Unified Communications solution supplied by Itec Newcastle.

Itec serves up high-tech integrated surveillance system for family food company

ITEC & HIKVISION: Delivering Success in Today’s Retail Environment

MINING COMPANY USES RICH SEAM OF TECHNOLOGY TO GEAR UP FOR COVID-19

DRIVERISK STAYS SAFE WITH THERMAL CAMERA SOLUTION

DRIVERISK STAYS SAFE WITH THERMAL CAMERA SOLUTION

WHAT DOES THE FUTURE HOLD? PART 3

DIGITALLY TRANSFORMED CALL CENTRE: PART 2

DIGITALLY TRANSFORMED CALL CENTRE: PART 2

CUSTOMERS DEMAND REAL-TIME SERVICE AND SUPPORT AGILITY: PART 1

SMART SYSTEMS THAT ENSURE TASKS ARE PROCESSED IN ORDER AND ON-DEMAND.

SMART SYSTEMS THAT ENSURE TASKS ARE PROCESSED IN ORDER AND ON-DEMAND.

BUSINESS SOLUTIONS THAT SAVE COSTS AND SIMPLIFIES OPERATIONS

INSIGHTS: VIEW OUR LATEST BLOGS AND ARTICLES

KEEPING FRANSCHOEK SAFE

Tips to keep your data safe this World Backup Day

Unified Communications to Benefit SMEs across South Africa

Unlock the Power of Retail Data Through an Itec Control Room

Problem-solving to help grow Itec

Problem solver and solution finder

Route optimisation through innovative Itec control room solutions

Finding joy through hard work and the success of others

Embracing Unified Communication to drive employee engagement

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Itec clients big and small.

How we impact business?

view our case studies.

INSIGHTS: VIEW OUR LATEST BLOGS AND ARTICLES

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