
Wits University had an ageing analogue communications system which was no longer supported and costly to manage. Mitel, along with local partner, Itec, was awarded the contract to deliver a next generation unified communication business solution to Wits University who now enjoy a highly scalable, resilient, centralised UCC solution.
The Command-and-Control Centre, which was fully conceptualised and installed by managed business solutions provider Itec Evolve, has already resulted in several new business opportunities, says SDS Protection CEO Brett Schwartz. The company also plans to provide outsourced control room services to other security companies.
The Command-and-Control Centre, which was fully conceptualised and installed by managed business solutions provider Itec Evolve, has already resulted in several new business opportunities, says SDS Protection CEO Brett Schwartz. The company also plans to provide outsourced control room services to other security companies.
Based at the Clearwater Mall in Roodepoort, 3@1 Clearwater is a business centre that delivers in the printing, scanning, copying, design, courier, and other office needs of its customers. When the new owners took over the business, they were looking at overhauling the existing printing contracts as these were expensive to maintain and inefficient.
Managed business solutions provider Itec Advance approached them with a compelling suite of printing products with much improved service contracts that would not only reduce the costs of managing the solutions but would also provide them with access to the latest printing technology.
Uthukela Water Case Study
Uthukela Water, in KwaZulu-Natal, has streamlined administration of its telephony environment and boosted customer service levels of its call centre by implementing a Mitel Unified Communications solution supplied by Itec Newcastle.
The organisation provides water and sanitation services to around 300 000 households across the municipalities of Amajuba, Newcastle and Umzinyathi. It embarked on an open tender to replace a legacy telephony system that was inflexible and expensive to support. Itec emerged as the winner based on the quality and price of its solution.
Uthukela Water Case Study
Uthukela Water, in KwaZulu-Natal, has streamlined administration of its telephony environment and boosted customer service levels of its call centre by implementing a Mitel Unified Communications solution supplied by Itec Newcastle.
The organisation provides water and sanitation services to around 300 000 households across the municipalities of Amajuba, Newcastle and Umzinyathi. It embarked on an open tender to replace a legacy telephony system that was inflexible and expensive to support. Itec emerged as the winner based on the quality and price of its solution.
Family-owned food business Superfecta Foods is in the final stages of rolling out an intelligent, integrated security and surveillance system at its Krugersdorp factory that it says will enhance security, streamline access control and ensure better health and safety compliance across its operations.
Using cameras to map retail trends
ITEC & HIKVISION: Delivering Success in Today’s Retail Environment
The retail industry is constantly looking to find new ways to be relevant in the ever-increasing shadow of online shopping. Researchers have predicted a 17.5 percent growth in the ecommerce share of global retail sales in 2021, rising from 13.7% in 2019. When designer brand Miniso opened new shops in Poland, they used Hikvision technology to give them the edge.
Thermal & Conferencing Solutions
MINING COMPANY USES RICH SEAM OF TECHNOLOGY TO GEAR UP FOR COVID-19
One of South Africa’s oldest mining companies has rolled out a high-tech thermal screening solution at one of its mines in Limpopo and at its Sandton head office as part of a wide-ranging initiative to protect its employees from the spread of COVID-19.
DriveRisk employees had been able to work remotely during the national lockdown, but head office needed to be fully compliant with COVID regulations before people could start returning to the office under Level 4 regulations. Installation of thermal cameras at its head office helped mitigate the risk of the spread of infection, with contactless fever screening technology.
DriveRisk employees had been able to work remotely during the national lockdown, but head office needed to be fully compliant with COVID regulations before people could start returning to the office under Level 4 regulations. Installation of thermal cameras at its head office helped mitigate the risk of the spread of infection, with contactless fever screening technology.
AA SA’s future plans are all about using Itec’s cutting-edge technology to enhance customer engagement. This includes high speed responders, AI and omni-channel communications. These enhancements build on Itec’s recent solution, which not only provides reliable, technologically current service, but has also afforded AA SA a 5-figure reduction in cost per annum compared to their previous solution.
Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls. Next week: read about the key factors and future plans.
Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls. Next week: read about the key factors and future plans.
In a business that is almost 100 years old, Itec digitally transformed AA SA’s contact centre & communications eco-system with the latest technologies to provide real-time & pro-active support services management, especially with regards to high-risk roadside emergencies in a 24/7/365 environment. Next week: read about Itec’s solution.
End-to-end management solutions that ensure any document printed, copied or faxed, anywhere in the organisation, is tracked and billed accurately.
End-to-end management solutions that ensure any document printed, copied or faxed, anywhere in the organisation, is tracked and billed accurately.
Create a collaborative communications platform with converged communications, improving productivity and cost savings.
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