AA SA’s future plans are all about using Itec’s cutting-edge technology to enhance customer engagement. This includes high speed responders, AI and omni-channel communications. These enhancements build on Itec’s recent solution, which not only provides reliable, technologically current service, but has also afforded AA SA a 5-figure reduction in cost per annum compared to their previous solution.
Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls. Next week: read about the key factors and future plans.
CUSTOMERS DEMAND REAL-TIME SERVICE AND SUPPORT AGILITY: PART 1
In a business that is almost 100 years old, Itec digitally transformed AA SA’s contact centre & communications eco-system with the latest technologies to provide real-time & pro-active support services management, especially with regards to high-risk roadside emergencies in a 24/7/365 environment. Next week: read about Itec’s solution.
https://itecgroup.co.za/wp-content/uploads/2018/12/Security.jpg384600Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2018-12-10 10:33:272018-12-10 10:37:28The burning platform for data security and compliance
https://itecgroup.co.za/wp-content/uploads/2018/12/IT-2.jpg6001098Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2018-12-10 09:49:592018-12-10 10:36:32Local IT market sees rise of ‘simplicity as a service’
https://itecgroup.co.za/wp-content/uploads/2018/12/Data-compliance.jpg629800Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2018-12-10 09:31:212018-12-10 09:48:31Thought Leadership: Don’t make your data compliance pop – make it POPIA
South Africa is a water scarce region which recently has experienced one of the worst droughts in its recorded history. Even though it is faced with this conundrum, there is still more to be done in creating awareness around water scarcity.…
https://itecgroup.co.za/wp-content/uploads/2018/09/325639-P9HEBJ-79.jpg25563835Roxanne Janse van Rensburghttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngRoxanne Janse van Rensburg2018-09-27 14:58:242018-09-27 14:58:24Itec gets smarter about water
https://itecgroup.co.za/wp-content/uploads/2018/07/managed-business-services-blog.jpg8001200Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2018-07-02 13:18:052018-09-10 19:33:49How Managed Business Services gets you back to your business
If you do business with the data of entities and persons from the European Union, or if you send data to an EU territory, you should learn more about this new regulation.Today data lives across borders and timezones. This means data regulations…
https://itecgroup.co.za/wp-content/uploads/2018/05/impact-resized.jpg200300Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2018-05-16 12:39:382018-09-10 09:41:06What is GDPR’s impact on your business?
Technology is a solid partner to the rest of the business. For the past forty years, it has played an instrumental role in improving the prospects of companies, from adding word processors to getting them onto the internet. But today the business…
https://itecgroup.co.za/wp-content/uploads/2018/05/service-not-sales-resized.jpg200300Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2018-05-16 12:37:562018-09-10 09:41:26Service: The new IT deal: Service, not Sales
Technology is not a cheap investment, so letting go of it is not easy. But what if it didn’t have to be that way?One of the primary reasons why companies hold back on modernisation is cost. Those high costs are also often associated…
https://itecgroup.co.za/wp-content/uploads/2018/05/enjoy-new-without-resized.jpg200300Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2018-05-16 12:28:582018-09-10 09:41:39Integration: Enjoy the new without throwing away the dependable
The cloud is not just a piece of technology. It is an evolution in how we use technology and make technology give us more for less. Some believe that the cloud simply means hosting your data somewhere else, but this is only one possibility.…
https://itecgroup.co.za/wp-content/uploads/2018/05/right-cloud-resized.jpg200300Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2018-05-16 12:27:232018-09-10 09:41:57How to find the right cloud fit for your business