The support that Itec SA has offered throughout the project has been unrivalled by any other supplier that we have previously worked with. They made the transition seamless and have greatly improved communication, efficiencies and productivity within the Group.

– Gregg Trollip, Project Manager at CAVI Brands

I would more than recommend Itec for the amount of support and service they provided across the whole transition period. It’s not always been easy for the team to put up with the staggered implementation and system management. Itec have really delivered 100 percent for us.

– Devendran Naicker, Uniplate MD

Jaco Van Der Merwe, General Manager of IT at AA SA, was tasked with improving customer engagement by transforming their legacy contact centre to a digital enterprise system that made full use of the communications technology now available.

The goal was to give AA SA agents more flexibility and mobility when responding to calls,  which Itec was able to achieve for them. Van Der Merwe said that they have seen a 5-figure reduction in cost per annum compared to their previous solution, which is an obvious excellent ROI.

Van Der Merwe was particularly impressed by the well-defined APIs provided by Itec, that enabled a smooth transition and set-up when integrating the AA SA app into the Mitel communications platform. He also commented that the platform itself was easy to understand and operate.