The support that Itec SA has offered throughout the project has been unrivalled by any other supplier that we have previously worked with. They made the transition seamless and have greatly improved communication, efficiencies and productivity within the Group.
– Gregg Trollip, Project Manager at CAVI Brands
I would more than recommend Itec for the amount of support and service they provided across the whole transition period. It’s not always been easy for the team to put up with the staggered implementation and system management. Itec have really delivered 100 percent for us.
– Devendran Naicker, Uniplate MD
Jaco Van Der Merwe, General Manager of IT at AA SA, was tasked with improving customer engagement by transforming their legacy contact centre to a digital enterprise system that made full use of the communications technology now available.
The goal was to give AA SA agents more flexibility and mobility when responding to calls, which Itec was able to achieve for them. Van Der Merwe said that they have seen a 5-figure reduction in cost per annum compared to their previous solution, which is an obvious excellent ROI.
Van Der Merwe was particularly impressed by the well-defined APIs provided by Itec, that enabled a smooth transition and set-up when integrating the AA SA app into the Mitel communications platform. He also commented that the platform itself was easy to understand and operate.
Sean Swart COO – said “We’ve had a working relationship with Itec Evolve on the managed print services side for around 18 months, and we’ve always been impressed with their professionalism and quick, proactive service. But they really knocked this job out of the park: we ordered the solution on a Tuesday, and by Saturday it was fully installed and up and running.” Drive Risk is one of South Africa’s leading driver behaviour management companies that have install thermal cameras to ensure that their employees and customers are safe when coming into Head Office.
There are more things to do than hours in a day yet you also need to ensure your business remains relevant, agile and able to respond to changing market – and operational – needs.
Our aim is to present you with the best business and use cases for specific problems that you may find useful in your organisation. Itec podcasts, vodcasts, reports and other content are created to help sharp minds make better business decisions.
And, if we can help it, we’re going to have a little fun too!
https://itecgroup.co.za/wp-content/uploads/2020/09/cloud-computing.jpg22403360Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-09-22 20:24:252020-09-22 20:38:29Head in the Cloud
The South African Retail experience has been transformed and will continue to innovate and benefit from newly formed habits, comfort and convenience experienced and expected as the norm by clients and retailers alike.
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The Covid-19 pandemic has changed our relationship with the workplace forever – and it could be the catalyst for a new generation of technology-enabled office buildings that focus on convenience, accessibility and personal safety.
https://itecgroup.co.za/wp-content/uploads/2020/07/future-workspace.jpg8001200Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-07-30 07:10:102020-08-07 09:25:25The workplace of the future is here – and it is driven by technology
We are living in interesting times, with our way of life and conducting business having to be altered as a result. Many companies are having to find different ways of working in order to sustain their business.
https://itecgroup.co.za/wp-content/uploads/2020/05/ITEC-IOT-CTA-link.jpg35082480Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-05-18 17:07:582020-05-18 17:13:30The Itec of Things - What it Is & What it Isn’t
We have easily and seamlessly bought into and begun to use convenient online meeting platforms such as Starleaf. But, there are certain online meeting protocols that no one seems to have mentioned. So, we thought we would provide some guidelines.
Managed business solutions provider Itec in partnership with Starleaf is making remote working free via the StarLeaf application to help South African businesses work remotely in the face of the COVID-19 pandemic.
https://itecgroup.co.za/wp-content/uploads/2020/04/StarLeaf-Banner.png557800Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-04-08 09:49:392020-04-08 09:59:46Coronavirus: Itec to offer SA businesses free video-conferencing
https://itecgroup.co.za/wp-content/uploads/2020/04/World-Backup-Day-.png557800Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-03-31 09:31:502020-04-08 09:39:114 questions you should be asking on World Backup Day
https://itecgroup.co.za/wp-content/uploads/2020/03/covid-19-blog.jpg557800Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-03-26 10:12:132020-03-26 10:12:45Covid-19 Lock Down - We've got you covered
Itec is proud to be able to offer Carbon Neutral, an initiative that focuses on auditing and reducing the environmental impact of the equipment we supply to clients, and supplying our clients with a carbon-off set certificate as proof of the exercise.