fbpx
  • Facebook
  • Twitter
  • LinkedIn
  • Youtube
  • Instagram
086 101 ITEC | info@itecgroup.co.za
Itec
  • Home
  • Services
    • IOT Workplace
    • Communication Services
    • Cloud Services
    • Document Management Services
    • Mobility Services
    • Security Solutions
    • Finance Solutions
    • The Protection of Personal Information Act (POPIA)
  • Products
    • Lexmark
    • Itec Printing Solutions
    • Software
    • Security Products
    • Sophos
    • Mitel
    • Starleaf
    • Integrate
  • Insights
    • Case Studies
    • Blog
    • Press
  • About us
    • Careers
    • Sustainability
    • Support
    • Become a partner
  • Contact Us
  • Search
  • Menu Menu
You are here: Home1 / Insights2 / Blog3 / How to overcome today’s Content Management challenges

How to overcome today’s Content Management challenges

Even though many consider data to be the lifeblood of an organisation, documents and content form the basis of operations. Data guides the decision-making process, but content shapes how an organisation gets through its daily operational processes. Managing the complexities of a sprawling document estate is therefore critical to business success.

Industry research firm Gartner, Inc., estimates that as much as 3% of a company’s revenue is spent on paper, printing, filing and the costs to store and maintain files. In addition, the average office worker uses 10,000 sheets of paper a year.

Enter automation

Technologies like hyperautomation and process automation are available from trusted service providers that can help take care of this potentially significant corporate headache.

“Automating the document management process is just part of the equation. Change management is essential to educate and inform employees of this more digitally-driven content environment. ”

Author: Kivashen Moodley
Sales Manager: Innovation at Itec

  • Kivashen.Moodley@itecgroup.co.za
  • +27 82 506 5551
Get in touch

User awareness

But even if a company works with its service provider to build the structure to digitise content, it means little if the users do not understand how the system works or what is expected of them. By now, people must understand that if something arrives electronically (like an email for example) there might not be a need to print it out.

Unfortunately, this is where more traditionally-minded end users struggle to adapt. They might feel that changing a system that has been working for them for many years might be unnecessary. It is therefore essential for a company to get buy in from them.

“These users must be made to understand why a digitising process is an important strategic deliverable and why documents and content need to remain digitally accessible.”

And even if they start using this digital-centric process, it is important for businesses to take the necessary steps to prevent those users falling back to their old ways.

Managing the process

One such way that this can be done is for users to take their managers through their typical day. Questions that will be addressed in this way will include how they manage content, how they apply the solution, and where any potential gaps might exist. By doing this, the system can become more organic and reflect the unique requirements of each organisation, department, and end users.

It is also important to use a service provider that has the required local insights and systems in place to take care of the document management processes. Systems might be developed overseas, but they can be tailored to the South African regulatory environment to reflect the requirements of the Protection of Personal Information Act (POPIA). Having POPIA compliance built into the assist can make a significant difference to the digitising process and the document strategies of organisations.

Being able to digitise at scale is a critical competitive advantage. While a small home office might be able to manage the process albeit over time, for large organisations this can virtually be impossible to do ‘by hand’. Furthermore, automation can also bring more sophistication into the document management process.

For example, a logistics organisation might get automatic reminders when vehicle licenses expire. The appropriate managers will get flagged and the system can initiate the renewal process behind-the-scenes.

72% of IT decision-makers said that digital document processes allow their organisations to better maintain business continuity despite unforeseen circumstances (Forrester, 2020). There is so much potential around document management and automation that business leaders need to work closely with their service providers to unlock growth opportunities.

Related Posts

Factors to consider when implementing or upgrading your business security solutions

Blog
The latest crime statistics show that non-residential robberies increased by 18.2% in the second quarter of last year when compared to 2020.
Read more
2022-03-25
https://itecgroup.co.za/wp-content/uploads/2022/03/Presentation22a.jpg 400 495 Marcele Greyvenstein https://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.png Marcele Greyvenstein2022-03-25 10:51:372022-03-25 10:57:47Factors to consider when implementing or upgrading your business security solutions

How to overcome today’s Content Management challenges

Blog
A recent Interpol report has identified online scams, digital extortion, business email compromise, and ransomware as the most prominent cyber threats facing African companies today.
Read more
2022-03-25
https://itecgroup.co.za/wp-content/uploads/2022/03/Presentation2.png 400 495 Marcele Greyvenstein https://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.png Marcele Greyvenstein2022-03-25 10:32:582022-03-28 11:52:59How to overcome today’s Content Management challenges

Hyperautomation an essential part of SA business landscape

Blog
Even though many consider data to be the lifeblood of an organisation, documents and content form the basis of operations. Data guides the decision-making process, but content shapes how an organisation gets through its daily operational processes.
Read more
2022-03-25
https://itecgroup.co.za/wp-content/uploads/2022/03/Presentation22-2.png 400 495 Marcele Greyvenstein https://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.png Marcele Greyvenstein2022-03-25 08:30:582022-03-28 11:50:27Hyperautomation an essential part of SA business landscape

The importance for SMBs to have cybersecurity measures in place

Blog
A recent Interpol report has identified online scams, digital extortion, business email compromise, and ransomware as the most prominent cyber threats facing African companies today.
Read more
2022-02-08
https://itecgroup.co.za/wp-content/uploads/2022/02/AdobeStock_186885581.jpg 1324 2000 Itec https://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.png Itec2022-02-08 15:59:262022-02-09 18:52:29The importance for SMBs to have cybersecurity measures in place
PreviousNext

itec-logo-white

Smarter Simpler Solutions

086 101 ITEC | info@itecgroup.co.za

QUICK LINKS

  • Home
  • About us
  • Become a partner
  • Ask Gavin
  • Industries
  • Insights
  • Services
  • Privacy Policy of Itec SA
  • Information Access Request Policy
  • Acceptable Usage Policy

Services

  • IOT Workplace
  • Communication Services
  • Cloud Services
  • Mobility Services
  • Document Management Services
  • Security Solutions
  • Finance Solutions
  • MBS

Learn More

  • Case Studies
  • Careers
  • Industries
  • Insights
  • Support
  • ITEC BEE Status
  • ITEC Response to Covid-19
2022 © Copyright - Itec
  • Facebook
  • Twitter
  • LinkedIn
  • Youtube
  • Instagram
Hyperautomation an essential part of SA business landscape Factors to consider when implementing or upgrading your business security s...
error: The content on this page is protected by South African and International copyright laws!
Download Request

Please give us your details below to download the brochure.

Download Brochure - Communication Services

  • By checking this box, you consent to be contacted by Itec via email regarding our products and services. (Unsubscribe at any time using the link located at the bottom of Itec emails)
  • This field is for validation purposes and should be left unchanged.
Scroll to top