Itec SA Security Service Level Agreement Main Terms and Conditions

These are the Itec SA Security Service Level Agreement Master Services Terms and Conditions including the Schedules hereto and shall apply to the Security Equipment Service Level Agreement V1.2 2024/03/25 entered into between Itec SA and the Customer for the Equipment and/or Services as if specifically set out therein. The conclusion of further Service Orders shall create separate agreements relating to the Equipment and/or Services described therein. Should any Service Orders be terminated by any cause whatsoever and howsoever arising, it will not affect the validity of any other existing Service Order. Both Parties will continue to fulfil their obligations in respect thereof and the terms of these Terms and Conditions including the Schedules hereto will remain in force in respect of such Service Order. These Terms and Conditions, including the Schedules hereto, will be read with the Service Order. In the event of a conflict between the provisions of these Terms and Conditions, the provisions of any Schedule and/or the provisions of any Service Order, these Terms and Conditions shall prevail.

CONTENTS

1. ITEC’S OBLIGATIONS
2. CUSTOMER’S OBLIGATIONS
3. THE SERVICE
4. EQUIPMENT WARRANTY
5. DOWNTIME AND DELAY
6. DURATION OF AGREEMENT
7. ADDITIONAL TRAINING AND SERVICES/PRODUCTS
8. EXCLUSIONS
9. EXEMPTION FROM LIABILITY
10. BREACH
11. NON-CIRCUMVENTION
12. CONFIDENTIALITY
13. GENERAL TERMS
14. DATA PROTECTION
15. APPLICABLE LAW
16. DOMICILIUM AND NOTICES
17. INDEPENDENT ADVICE AND RELIANCE
18. INTELLECTUAL PROPERTY RIGHTS

SCHEDULE 1: CALL LOGGING AND ESCALATION PROCEDURES

SCHEDULE 2: CCTV SERVICE LEVEL AGREEMENT

SCHEDULE 3: ACCESS CONTROL AND TIME AND ATTENDANCE SERVICE LEVEL AGREEMENT