Integrating the entire digital communication environment for SA businesses

Connecting the dots

The golden thread linking all digital transformation process is that of access to reliable and secure connectivity. In a developing market like South Africa, this becomes especially important as it provides the foundation on which to embrace meaningful digital change.

Many businesses have shifted to hybrid work models and continue to move their mission-critical applications to the cloud. This means that being able to partner with an ISP that is aligned to the organisation’s strategic objectives can provide an additional layer of efficiencies. This means that the technologies being implemented will be better geared to unlock business-specific advantages tailored to the organisation.

As broadband becomes increasingly affordable in the country, decision-makers can move beyond cost as a deciding factor when choosing an ISP. Instead, they can now look at things such as reliability, service levels, responsiveness, and network analytics to help guide the process.

Getting analytical value

Connectivity is just one part of the equation. The other is for the business to keep its finger on the pulse of changing market conditions. This requires using BI and analytical tools to drive all aspects of the decision-making process.

The rise of low code software applications and the ability to customise solutions based on invaluable insights derived from machine learning and AI , will assist local companies in accelerating their digital transformation projects and remain in sync with customer needs.

Companies should never forget the importance of digitising communications across the board. By implementing unified communication solutions, the business can deliver more synergies between departments while also being able to enhance the overall client experience through the creation of multiple touch points where engagement can take place.

A company like Itec Integrate is focused on assisting companies transform their operations through an integrated digital communication solutions approach. As a fully-licensed Tier One service provider, Itec Integrate delivers converged business communication solutions that respond to real world business challenges. From consultation to implementation, ongoing maintenance, and support, Itec Integrate delivers end-to-end connectivity, unified communications, IaaS, data, and cloud solutions ideal for the digital transformation needs of today’s businesses.