Silver Lining Telco is a thriving telecoms business that had reached a growth plateau. The company sought a business partner to provide product expertise, readier access to skills, and the opportunity to evolve the business for future success. In Itec, the company found all that – along with a shared focus on customer-centricity.
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Silver Lining Telco is a thriving telecoms business that had reached a growth plateau. The company sought a business partner to provide product expertise, readier access to skills, and the opportunity to evolve the business for future success. In Itec, the company found all that – along with a shared focus on customer-centricity.
The Story
Silver Lining Telco offers a variety of telecoms products and software-based solutions designed to enhance the quality and efficiency of business processes.
The company offers a cloud-hosted PBX solution, VoIP telephony products, and several connectivity solutions including fibre broadband and fixed wireless LTE.
The Story
Silver Lining Telco offers a variety of telecoms products and software-based solutions designed to enhance the quality and efficiency of business processes.
The company offers a cloud-hosted PBX solution, VoIP telephony products, and several connectivity solutions including fibre broadband and fixed wireless LTE.
The Goal
Company owner Nicole Walker wanted to evolve her business to expand the product offering and unlock new revenue streams, but this required significant funding.
The company also wanted to be more attractive to scarce skills and find product specialists that could drive revenue growth in new product categories.
The Goal
Company owner Nicole Walker wanted to evolve her business to expand the product offering and unlock new revenue streams, but this required significant funding.
The company also wanted to be more attractive to scarce skills and find product specialists that could drive revenue growth in new product categories.
The Goal
Company owner Nicole Walker wanted to evolve her business to expand the product offering and unlock new revenue streams, but this required significant funding.
The company also wanted to be more attractive to scarce skills and find product specialists that could drive revenue growth in new product categories.
Walker chose to become part of the Itec business network. As one of South Africa’s largest and most established managed technology services companies, Itec offered the opportunity to quickly scale into new product categories, drive revenue, and achieve economies of scale.
Silver Linings Telco became Itec Silver, with an expanded product offering that provides scope to deliver greater value to existing customers while also unlocking customer acquisition opportunities.
With the support of Itec’s established back-office operations, Walker could also focus on her primary objective – building a high-performance sales team – while resting assured that aspects such as HR, billing, marketing and admin are taken care of.
In light of challenges regarding competing for scarce skills, Itec’s ready access to experienced product specialists has been a game-changer for the business. Product specialists are increasingly rare and often demand higher salaries than SMEs can afford. By leveraging Itec’s stronger employer brand, Itec Silver is able to more easily recruit the talent that will drive the company’s success.
Walker chose to become part of the Itec business network. As one of South Africa’s largest and most established managed technology services companies, Itec offered the opportunity to quickly scale into new product categories, drive revenue, and achieve economies of scale.
Silver Linings Telco became Itec Silver, with an expanded product offering that provides scope to deliver greater value to existing customers while also unlocking customer acquisition opportunities.
With the support of Itec’s established back-office operations, Walker could also focus on her primary objective – building a high-performance sales team – while resting assured that aspects such as HR, billing, marketing and admin are taken care of.
In light of challenges regarding competing for scarce skills, Itec’s ready access to experienced product specialists has been a game-changer for the business. Product specialists are increasingly rare and often demand higher salaries than SMEs can afford. By leveraging Itec’s stronger employer brand, Itec Silver is able to more easily recruit the talent that will drive the company’s success.
The Outcomes
Today, Itec Silver offers a broad range of services, including office automation, security, telephony and digital transformation services.
With the support of Itec, the company is building a high-performance sales team and developing product expertise that will support its growth and success for years to come.
The Outcomes
Today, Itec Silver offers a broad range of services, including office automation, security, telephony and digital transformation services.
With the support of Itec, the company is building a high-performance sales team and developing product expertise that will support its growth and success for years to come.
The Outcomes
Today, Itec Silver offers a broad range of services, including office automation, security, telephony and digital transformation services.
With the support of Itec, the company is building a high-performance sales team and developing product expertise that will support its growth and success for years to come.
