Exceptional Customer Experiences
Whether you’re a small business or a large enterprise, our omnichannel customer experience management platforms empower you to create seamless customer journeys and keep your teams engaged and productive.
From small to medium businesses to enterprise environments, our contact center offerings aim to streamline workflows, boost communication, and elevate productivity.
All-in-One Simplicity
Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting and Real-Time Dashboards.
All-in-One Simplicity
Everything you need to operate a world-class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting, and Real-Time Dashboards.
Design with Ease
Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows for all media types without complex programming
Design with Ease
Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows for all media types without complex programming.
Effortless Administration
Deploy in minutes instead of days; provision and manage users from all business units through a single administration interface, all without the need for IT resources.
Effortless Administration
Deploy in minutes instead of days; provision and manage users from all business units through a single administration interface, all without the need for IT resources.
Increase Productivity
Icon of a laptop with a dashboard with graphs
Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.
Increase Productivity
Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.
Infinite Extensibility
Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.
Infinite Extensibility
Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video, and IoT events into your workflows.
Evolve Customer Engagement
From small, simple call centers to the largest, most sophisticated contact centers, we have a suite of Customer Experience Management solutions that are flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service, and support needs evolve.
Request a Call Back
Fill out the form below, and a Product/Solution specialist will reach out to you.
For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.
By filling out this form, you consent to be contacted by Itec via email regarding our products and services.
For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.
By filling out this form, you consent to be contacted by Itec via email regarding our products and services.
Request a Call Back
Fill out the form below, and a Product/Solution specialist will reach out to you.
For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.
By filling out this form, you consent to be contacted by Itec via email regarding our products and services.
Request a Call Back
For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.
By filling out this form, you consent to be contacted by Itec via email regarding our products and services.
Fill out the form below, and a Product/Solution specialist will reach out to you.