Omni-Channel
Contact Centre
That Streamlines The Customer Experience
More conversations. Less pressure on your team.
BRING EVERY CHANNEL
TOGETHER
Calls, WhatsApp, email and web chat in one place. Less switching. More time for customers.
LET BOTS SHARE THE
WORKLOAD
Automate routine interactions. Free your people to focus where they’re needed most.
GIVE YOUR TEAM AN AI
ADVANTAGE
Help your team work smarter and respond more efficiently with AI assistance.
Your conversations. Connected to your business.
Connect Voicegate Omni with your CRM and helpdesk tools, bringing customer information and conversations closer together so your team can deliver a more informed, personal service.
*Integration availability and setup depend on your platform and requirements.
What will my business be able to do?
Multi-Channel vs Omni-Channel
Keep your customers satisfied by offering assistance through various channels of communication. Our omni-channel contact centre solutions will help streamline the customer experience across all channels, ensuring that context is preserved and that agents are able to follow the conversation across all channels.
Integrated & Compatible
With increasing omni-channel functionality, call centres are shifting towards becoming broader contact centres. Our contact centre solutions use API software to integrate seamlessly with CRM systems and social media platforms such as Whatsapp, Telegram, Facebook, Instagram, Twitter, and LinkedIn. Collect and store information provided by your clients from any platform for a consistent customer journey and better customer service.
Transparency
Operate your call centre based on full disclosure both internally and externally. Our call centre solutions give you full transparency regarding costs and agent activity. Share all relevant information in your call centre with a real-time agent dashboard that reports all agent activity. Monitor progress with customised reports as a value-added feature.
Spend less time dialling. More time connecting.
AUTO DIALLER
Automate outbound dialling to deliver recorded messages or connect answered calls to an agent.
PREDICTIVE DIALLER
Anticipate agent availability and dial ahead to help reduce waiting time between conversations.
PROGRESSIVE DIALLER
Keep calls moving by automatically dialling the next contact when an agent is ready.
MANUAL DIALLER
Give agents control over who they call and when, with manual dialling from a contact list.
PROMOTIONAL DIALLER
Support outbound sales campaigns to introduce offers to existing customers and new prospects.
PREVIEW DIALLER
Give agents time to review contact details before starting a more informed, personal conversation.
Request a Call Back
Fill out the form below, and a Product/Solution specialist will reach out to you.
For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.
By filling out this form, you consent to be contacted by Itec via email regarding our products and services.
Request a Call Back
Fill out the form below, and a Product/Solution specialist will reach out to you.
For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.
By filling out this form, you consent to be contacted by Itec via email regarding our products and services.
Request a Call Back
For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.
By filling out this form, you consent to be contacted by Itec via email regarding our products and services.
Fill out the form below, and a Product/Solution specialist will reach out to you.
