Itec

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Mitel Contact Centre

Create Exceptional Experiences

Mitel Contact Centre

Create Exceptional Experiences

Mitel's Omnichannel CX Solutions

MiContact Business Center

Whether you have a few call center agents or a thousand omnichannel agents, MiContact Center Business puts your
customers at the center of your business with scalable customer experience solutions for sales, service, support, and more.

Learn More

Mitel Workforce Optimisation

Gain deeper customer insights to enhance the customer experience while optimising resources and enhancing performance with Mitel Interaction Recording, Quality Management, Speech Analytics, and Workforce Management solutions.

Learn More

MiContact Center Outbound

Elevate customer engagement with MiContact Center Outbound: a complete outbound contact management suite that
supports all modes of outbound dialing, multi-channel communications, and campaign management.

Learn More

MiContact Business Center

Whether you have a few call center agents or a thousand omnichannel agents, MiContact Center Business puts your
customers at the center of your business with scalable customer experience solutions for sales, service, support, and more.

Learn More

Mitel Workforce Optimisation

Gain deeper customer insights to enhance the customer experience while optimising resources and enhancing performance with Mitel Interaction Recording, Quality Management, Speech Analytics, and Workforce Management solutions

Learn More

MiContact Center Outbound

Elevate customer engagement with MiContact Center Outbound: a complete outbound contact management suite that
supports all modes of outbound dialing, multi-channel communications, and campaign management.

Learn More

MiContact Business Center

  • Power Your CX With AI
  • Optimise Resources
  • Deliver Omnichannel Customer Experiences

Mitel Workforce Optimisation

  • Interaction Recording
  • Workforce Management
  • Quality Management

MiContact Center Outbound

  • 0% Abandoned Calls
  • Flexible Dialling Options
  • Intelligently Manage Campaigns
Features & Benefits

Deliver Exceptional Customer Experiences

Sales, Service & Support Potential

Start a different conversation with your customers when you give them the freedom to interact with you the way they want (voice, text, chat, video) on any device, and give your employees the tools to manage today’s omnichannel customer journeys.

Build a World-Class Customer Center

Don’t just connect with your customers, convince them you care with Mitel’s omnichannel suite featuring workflow designer, speech-enabled IVR, speech analytics, quality and performance management, real-time dashboards, and more.

Get Big Results Fast for Customer Satisfaction

Improve your customer satisfaction scores, first contact resolution rates, and customer effort scores with Mitel Customer Experience solutions – trusted by over 25,000 companies.

Request a Call Back

Fill out the form below, and a Product/Solution specialist will reach out to you.

For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.

By filling out this form, you consent to be contacted by Itec via email regarding our products and services.

For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.

By filling out this form, you consent to be contacted by Itec via email regarding our products and services.

Request a Call Back

Fill out the form below, and a Product/Solution specialist will reach out to you.

For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.

By filling out this form, you consent to be contacted by Itec via email regarding our products and services.

Request a Call Back

For service or career enquiries, please visit the appropriate pages. Head to our Contact Us page to find our branch locations and contact information.

By filling out this form, you consent to be contacted by Itec via email regarding our products and services.

Fill out the form below, and a Product/Solution specialist will reach out to you.

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