Itec Integrate (PTY) LTD – Master Services Terms and Conditions

These are the Itec Integrate master Terms and Conditions and shall apply to all Service Orders entered into between Itec Integrate and the Customer for the Equipment and/or Services as if specifically set out therein. The conclusion of further Service Orders shall create separate agreements relating to the Equipment and/or Services described therein. Should any Service Orders be terminated by any cause whatsoever and howsoever arising, it will not affect the validity of any other existing Service Order. Both Parties will continue to fulfil their obligations in respect thereof and the terms of these Terms and Conditions will remain in force in respect of such Service Order. These Terms and Conditions, including the Schedules hereto, will be read with the Service Order. In the event of a conflict between the provisions of these Terms and Conditions, the provisions of any Schedule and/or the provisions of any Service Order, these Terms and Conditions shall prevail.

CONTENTS

1. INTERPRETATION
2. COMMENCEMENT AND TERMINATION
3. ITEC’S OBLIGATIONS & SERVICES
4. THE CUSTOMER’S OBLIGATIONS
5. CHARGES AND PAYMENTS
6. DOWNTIME AND DELAY
7. EXCLUSIONS
8. ACCEPTABLE USE POLICY
9. BREACH
10. SERVICE CREDITS
11. INTELLECTUAL PROPERTY RIGHTS
12. DATA PROTECTION
13. CONFIDENTIALITY
14. DOMICILIUM AND NOTICES
15. INDEPENDENT ADVICE AND RELIANCE
16. APPLICABLE LAW
17. GENERAL

SCHEDULE 1: RESPONSE AND FAULT PROCEDURES
SCHEDULE 2: MAINTENANCE AND WARRANTY
SCHEDULE 3: ILINK BROADBAND SERVICE
SCHEDULE 4: ILINK BUSINESS SERVICE
SCHEDULE 5: ILINK DEDICATED INTERNET ACCESS (DIA) SERVICE
SCHEDULE 6: ILTE EXPRESS SERVICE
SCHEDULE 7: INET APN SERVICE
SCHEDULE 8: IWALL MANAGED FIREWALL SERVICES
SCHEDULE 9: IVOICE SERVICES
SCHEDULE 10: IFAX SERVICE
SCHEDULE 11: IPBX SERVICE
SCHEDULE 12: VOICEGATE SERVICES
SCHEDULE 13: HOSTED EXCHANGE (DOMAIN HOSTING AND OFFICE 365)
SCHEDULE 14: HOSTING SERVICES
SCHEDULE 15: GUEST WIFI HOTSPOT SERVICE
SCHEDULE 16: BROADBAND LITE SERVICE
SCHEDULE 17: MUSIC ON HOLD SERVICE (MOH)

VERSION 3.8 – DATED: 2021/06/29
Please note that these terms and conditions are protected by South African and International copyright regulation. No part of this page or document may be copied, distributed in its entirety or in part without the prior written permission from Itec Integrate (Pty) Ltd.