Enhancing Service Excellence: Understanding the 5 Levels of Service Excellence Pieter Mocke: National Operations Manager, Itec South Africa At Itec, we recognise that every business has unique needs and challenges. Hence, we have meticulously designed five levels of service to ensure that our clients receive tailored support precisely when they need it. Issue Avoidance:…
Securing data, protecting patient privacy: the dual challenge for South African healthcare Ask any patient what the most pressing need is in hospitals and they’ll probably say that the food could be better. Ask hospital managers, administrators, and IT teams though, and they’ll most likely talk about the need to protect patient privacy while…
The ‘new normal’ tech trends that can help you do business better in 2024 As a managed business services company that provides office automation, telecommunications, connectivity, security, cybersecurity, cloud, software, and solutions for numerous clients across a multitude of verticals, we at Itec are seeing more demand for AI, intelligent security and technological integration…
In today’s world, where cyber threats and online fraud are on the rise, understanding cybersecurity is more important than ever. Geshan Naicker, IT Manager at Itec, emphasises the need to debunk common myths and embrace accurate information for effective online security. Common Misconceptions: Data Privacy is only for big organisations. Everyone, from enterprises to…
Itec and CBS Collaborate to Extend Office Automation Footprint in South Africa Managed business services provider Itec SA and Office Automation provider Corporate Business Solutions (CBS) have joined forces to enhance the availability, distribution and servicing of document management solutions across the country. Mike Murray, Business Development Director at Itec SA, says that the…
