Enhancing Service Excellence: Understanding the 5 Levels of Service Excellence

Enhancing Service Excellence: Understanding the 5 Levels of Service Excellence Pieter Mocke: National Operations Manager, Itec South Africa At Itec, we recognise that every business has unique needs and challenges. Hence, we have meticulously designed five levels of service to ensure that our clients receive tailored support precisely when they need it. Issue Avoidance:…

The ‘new normal’ tech trends that can help you do business better in 2024

The ‘new normal’ tech trends that can help you do business better in 2024 As a managed business services company that provides office automation, telecommunications, connectivity, security, cybersecurity, cloud, software, and solutions for numerous clients across a multitude of verticals, we at Itec are seeing more demand for AI, intelligent security and technological integration…

Debunking Myths: Separating Fact from Fiction in Data Privacy

In today’s world, where cyber threats and online fraud are on the rise, understanding cybersecurity is more important than ever. Geshan Naicker, IT Manager at Itec, emphasises the need to debunk common myths and embrace accurate information for effective online security. Common Misconceptions: Data Privacy is only for big organisations. Everyone, from enterprises to…