MINING COMPANY USES RICH SEAM OF TECHNOLOGY TO GEAR UP FOR COVID-19
One of South Africa’s oldest mining companies has rolled out a high-tech thermal screening solution at one of its mines in Limpopo and at its Sandton head office as part of a wide-ranging initiative to protect its employees from the spread of COVID-19.
DriveRisk employees had been able to work remotely during the national lockdown, but head office needed to be fully compliant with COVID regulations before people could start returning to the office under Level 4 regulations. Installation of thermal cameras at its head office helped mitigate the risk of the spread of infection, with contactless fever screening technology.
AA SA’s future plans are all about using Itec’s cutting-edge technology to enhance customer engagement. This includes high speed responders, AI and omni-channel communications. These enhancements build on Itec’s recent solution, which not only provides reliable, technologically current service, but has also afforded AA SA a 5-figure reduction in cost per annum compared to their previous solution.
Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls. Next week: read about the key factors and future plans.
CUSTOMERS DEMAND REAL-TIME SERVICE AND SUPPORT AGILITY: PART 1
In a business that is almost 100 years old, Itec digitally transformed AA SA’s contact centre & communications eco-system with the latest technologies to provide real-time & pro-active support services management, especially with regards to high-risk roadside emergencies in a 24/7/365 environment. Next week: read about Itec’s solution.
We are living in interesting times, with our way of life and conducting business having to be altered as a result. Many companies are having to find different ways of working in order to sustain their business.
https://itecgroup.co.za/wp-content/uploads/2020/05/ITEC-IOT-CTA-link.jpg35082480Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-05-18 17:07:582020-05-18 17:13:30The Itec of Things - What it Is & What it Isn’t
We have easily and seamlessly bought into and begun to use convenient online meeting platforms such as Starleaf. But, there are certain online meeting protocols that no one seems to have mentioned. So, we thought we would provide some guidelines.
Managed business solutions provider Itec in partnership with Starleaf is making remote working free via the StarLeaf application to help South African businesses work remotely in the face of the COVID-19 pandemic.
https://itecgroup.co.za/wp-content/uploads/2020/04/StarLeaf-Banner.png557800Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-04-08 09:49:392020-04-08 09:59:46Coronavirus: Itec to offer SA businesses free video-conferencing
https://itecgroup.co.za/wp-content/uploads/2020/04/World-Backup-Day-.png557800Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-03-31 09:31:502020-04-08 09:39:114 questions you should be asking on World Backup Day
https://itecgroup.co.za/wp-content/uploads/2020/03/covid-19-blog.jpg557800Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-03-26 10:12:132020-03-26 10:12:45Covid-19 Lock Down - We've got you covered
https://itecgroup.co.za/wp-content/uploads/2020/02/growth.jpg449800Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-02-12 12:40:022020-02-13 14:22:13Itec Communications acquires a new company as part of growth plans
Data privacy is a two-sided coin with two approaches that need to be taken. The first approach has to do with your personal space which involves you needing to speak to various groups of people in your circle and ensure that they treat and value your personal information the same as they would with their money.
https://itecgroup.co.za/wp-content/uploads/2020/01/Data-safety.jpg534800Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2020-01-28 10:33:292020-01-28 13:06:26Data Privacy in 2020: Be Careful and Stay Safe
As 2019 draws to a close, all businesses will review the year that was, and start thinking about how to outperform in 2020 and beyond. Notwithstanding the extremely challenging current economic environment, we are fortunate to have fantastic examples of homegrown (South African) world beaters! Individuals and companies able to rise above and achieve extraordinary outcomes and results.
https://itecgroup.co.za/wp-content/uploads/2019/11/win-3.jpg297378Itechttps://itecgroup.co.za/wp-content/uploads/2018/02/itec-logo.pngItec2019-11-27 07:29:562019-11-27 07:58:27Let’s win in a competitive landscape
King Edward VII School, like all schools, is constantly having to cut costs to fit with a tight budget. Working with Itec Central, the school improved technology and cut costs by using a managed print services approach for their printing.