Enhancing Service Excellence: Understanding the 5 Levels of Service Excellence

Enhancing Service Excellence: Understanding the 5 Levels of Service Excellence Pieter Mocke: National Operations Manager, Itec South Africa At Itec, we recognise that every business has unique needs and challenges. Hence, we have meticulously designed five levels of service to ensure that our clients receive tailored support precisely when they need it. Issue Avoidance:…

The ‘new normal’ tech trends that can help you do business better in 2024

The ‘new normal’ tech trends that can help you do business better in 2024 As a managed business services company that provides office automation, telecommunications, connectivity, security, cybersecurity, cloud, software, and solutions for numerous clients across a multitude of verticals, we at Itec are seeing more demand for AI, intelligent security and technological integration…

Itec Funky Socks Results in the Support of Two Charities

Itec edge had the privilege of sponsoring a hole at the 8th annual Golfing 4 Teddy charity event, held at the prestigious Jack Nicklaus Signature Designed Championship Golf Course, at Serengeti Estates. Little did we know, this venture would not only contribute to the success of Golfing 4 Teddy’s mission but also lead to…

Debunking Myths: Separating Fact from Fiction in Data Privacy

In today’s world, where cyber threats and online fraud are on the rise, understanding cybersecurity is more important than ever. Geshan Naicker, IT Manager at Itec, emphasises the need to debunk common myths and embrace accurate information for effective online security. Common Misconceptions: Data Privacy is only for big organisations. Everyone, from enterprises to…